As of January 2025, Losterwood is proudly under new ownership and management.
Losterwood Miami – Privacy Policy
Effective Date: 3/14/2025
Losterwood Miami (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (www.losterwood.com), place an order, or interact with our services.
By using our website, you consent to the data practices described in this policy. If you do not agree, please discontinue use of our services.
1. Information We Collect
1.1 Personal Information You Provide
We collect personal information when you:
- Register for a Pro Account
- Place an order or request a quote
- Sign up for our newsletter
- Contact our customer service team
- Engage with us on social media or online forms
The personal information we collect may include:
- Name, email address, phone number
- Billing & shipping address
- Company name (for trade accounts)
- Payment information(processed securely through third-party providers)
- Project details, preferences, or design requirements
1.2 Information Collected Automatically
When you visit our website, we may collect certain data automatically, including:
- IP address and browser type
- Device information(e.g., mobile, desktop)
- Pages visited & time spent on site
- Referring URL or search engine keywords used
- Cookies & tracking technologies (See Section 4)
1.3 Information from Third-Party Sources
We may receive additional information from partners, advertising networks, and analytics providers to enhance customer insights and improve our services.
2. How We Use Your Information
We use the information collected for the following purposes:
- To Process Orders & Provide Services– Fulfilling orders, handling transactions, shipping products, and customer service.
- To Improve Our Website & Marketing Efforts– Enhancing user experience, personalizing content, and analyzing trends.
- For Customer Communication & Support– Sending order confirmations, responding to inquiries, and offering support.
- For Marketing & Promotions– Sending promotional offers, newsletters, and personalized product recommendations (opt-out available).
- For Legal Compliance & Security– Preventing fraud, enforcing terms, and complying with legal obligations.
3. How We Share Your Information
We do not sell or rent your personal information. However, we may share your data with:
3.1 Service Providers & Partners
- Shipping & logistics providers(to fulfill orders)
- Payment processors (to securely process transactions)
- Marketing & advertising partners (for promotions & retargeting)
- Third-party analytics tools (Google Analytics, Facebook Pixel, etc.)
3.2 Legal Compliance & Protection
We may disclose your information if required to:
- Comply with legal obligations(court orders, subpoenas, regulatory requests)
- Protect our company, customers, or othersfrom fraud, security threats, or harmful activities
4. Cookies & Tracking Technologies
Losterwood Miami uses cookies and tracking technologies to enhance user experience and analyze website performance.
- Essential Cookies– Required for website functionality (e.g., remembering login details, order history).
- Analytical Cookies– Help us understand visitor behavior and optimize our site (e.g., Google Analytics).
- Marketing & Retargeting Cookies – Allow us to show personalized ads on Google, Facebook, and other platforms.
Managing Cookies: You can modify cookie preferences in your browser settings. However, disabling cookies may affect website functionality.
5. Data Security & Retention
5.1 How We Protect Your Information
We implement industry-standard security measures to protect your data, including:
- SSL encryptionfor secure transactions
- Firewalls & access controlson our servers
- Regular security auditsto prevent data breaches
5.2 How Long We Retain Data
- Customer accounts & order details– Retained as long as you have an active account.
- Marketing data– Retained until you unsubscribe.
- Legal compliance records– Retained as required by law.
6. Your Privacy Rights & Choices
6.1 Opt-Out of Marketing Communications
You may unsubscribe from email promotions at any time by clicking the “unsubscribe” link in our emails.
6.2 Access, Update, or Delete Your Data
You have the right to:
- Request a copy of your personal data
- Update or correct your information
- Request data deletion (subject to legal requirements)
To exercise these rights, contact us at customerservice@losterwood.com.
7. Third-Party Links & External Services
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies before sharing personal information.
8. Children’s Privacy
Losterwood Miami’s website and services are not intended for children under 13 years old. We do not knowingly collect data from minors.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.”
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Losterwood Miami Headquarters
3360 NW 110th Street, Miami, Florida 33167
Email: customerservice@losterwood.com
Phone: 305 307 1770